FMCG Courses

FGC - The New Zealand Food & Grocery Council

Forget Password

Request access

2009 Annual Conference

Sales & Marketing Agencies

Links

MEMBERS' AREA

: Member Directory

: Update your details

: Communications

: Working Groups

: Resource Library

Courses > SALES

Each Sales training course is accompanied by a brief description. Click on the Course title to go to the training providers website where you will find more information about this course.

EXECUTIVE:

Financial Skills
Description: Program objective and learning outcomes: The objective of this event is to assist both sales managers and account managers to understand the principles of financial management in a retail environment. Participants will learn how retailers generate income, and what are the key financial drivers within a retailer’s business. Additionally, they will use practical examples to help understand the essential calculations, ie: Trade Maths, which can be actioned with their day to day activities
Program Summary: The Strategic Profit Model - Customer : Supplier - Areas We Can Influence RONA - GMROII - Use & Understanding - Trade Maths.
Training provider: Strategic Horizons
Contact: Info@strategichorizons.com.au

Understanding Trading Terms
Description: Program objective and learning outcomes: The objective of this event is to provide specific techniques to assist a sales manager/account manager understand the principle of trading agreements – how to structure them within their industry – along with steps to implement them with your customers. Participants learn through use of practical examples to define and segment customers, and then to build trading agreement with these customers – this program is the foundation for Trade Promotion Planning.
Program Summary: How Trading Terms Influence: - Your Business : Customers : Value of Trading Terms - Your Business vs Customers - Core Terms Principles - Managing Trading Terms - Negotiation of Trading Terms
Training provider: Strategic Horizons
Contact: Info@strategichorizons.com.au

Sales Management
Description: Program objective and learning outcomes: The objective of this event is to enhance the skills you have as a manager of people through exploring the requirements for effective leadership and coaching. It will provide a learning on the practical steps that we need to take as managers as part of our day to day routines to support the development of the people we manage.
Program Summary: Aspects of Sales Management - Communication With the Sales Team - Managing Change Within the Team - Providing Leadership - Motivating Your People - Coaching for Results - Providing Feedback.
Training provider: Strategic Horizons
Contact: Info@strategichorizons.com.au

Joint Business Planning
Description: Program objective and learning outcomes: The objective of this event is to assist the participants to define the key elements required for effective joint planning with their customers. Additionally, it builds on the knowledge gained within the Strategic Account Planning workshop with a focus on how to link the consumer insights and create an action oriented category event or plan. Participants learn through use of practical examples to engage their customers in planning and executing an effective category/brand program .
Program Summary: Positioning your Business in The Buyer’s Mind - Matching Joint Strategic Approaches - Setting Our Consumer Based Objectives - The Planning Model/Structure - Developing A Customer Focused Presentation Of The Plan - Management of Tactics and Commitments.
Training provider: Strategic Horizons
Contact: Info@strategichorizons.com.au

Conducting High Stakes Negotiation
Description: Program objective and learning outcomes: This is an advanced program, conducted in such a way as to reflect real life situations and examples. The objective of this event is to assist senior people in preparing commercially structured presentations and techniques for negotiating more effectively.
Program Summary: Determining Your Negotiation Strategy - Planning the Negotiation : Identifying & Using Power : Gathering Information : Managing Time - Trading Terms Negotiation - Selling & Negotiating in Teams - Dealing With Challenges : People : Situations.
Training provider: Strategic Horizons
Contact: Info@strategichorizons.com.au

SENIOR MANAGEMENT:

Advanced Analysis
Description: Advanced Analysis builds on the Fundamentals of Analysis training, drilling down into a specific account to assess performance using the 5 P’s:
Product: Understand category segmentation - Identify key product areas - Asess new product performance and its impact - Evaluate and identify the main category contributors.
Placement: Understand distribution measures - Utilise these measures with Rate of Sale to achieve better distribution in-store where appropriate.
Price: Identify price positioning and trends of the products within your category and how this sits with competing markets.
Promotion: Understand the effect of your promotions on your product, the competition and the account.
Plan: Utilise the findings to develop a plan and deliver an in-depthcategory review including actionable recommendations.
Duration: 3 day course. Investment: NZ$2,250 (excl GST).
Training provider: ACNielsen
Contact: training@acnielsen.co.nz

Promotional Analysis
Description: Fundamental to establishing a competitive edge will be your understanding of promotional dynamics and drivers.
Scene Setting: Understand ACNielsen | ScanTrack® Causal and its application in the FMCG business environment - Establish the basic analytic framework for assessing promotional performance - Learn how to utilise the Advisor ScanTrack® Causal i-sight template.
Isolate the Opportunities: Assess promotional performance - Identify appropriate analyses to use in evaluating promotional effectiveness and dynamics.
Plan of Action: Develop and deliver a compelling review of a promotion activity and provide actionable recommendations.
Duration: 3 day course (2 sessions). Investment: NZ$2,250 (excl GST).
Training provider: ACNielsen
Contact: training@acnielsen.co.nz

Advanced Report Building
Description: In the Advanced Report Building course you will be introduced to the report building capabilities in ACNielsen | Advisor and emerge with the ability to create you own customised Advisor Reports. This course is designed for report developers within the organisation, enabling others to use the report designs as templates.
Learning Outcomes: At the conclusion of the ACNielsen | Advisor Advanced Report Building training course you will be able to: Build customised report templates based on tables and graphs - Create product groupings to allow easier data extractions - Create Analysis Rules to highlight opportunities - Build exception reports using Conditions - Utilise the functionality of Excel when setting up Advisor reports - Build presentations and viewer files using scripts.
Course Outline: Build simple reports using Basic Builder - Save report templates and customise report design - Analysis Rules – Hiding and colour coding - Creating and Customising graphs - Defining your own totals and drill paths - Conditions – building exception reports - Create combined reports with tables and charts - Link Advisor Reports to Excel using Hotlinking - Scripts – batch reports for regular updating.
Duration: 2 days. Investment: NZ$900 (excl GST).
Training provider: ACNielsen
Contact: training@acnielsen.co.nz

Presentation Skills: presenting for maximum impact
Description: Develop the skills required to make presentations with impact. Learn how to prepare the content correctly, control personal delivery, and manage the audience and environment. Apply skills to ensure presentations are effective and professional.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Advanced Sales Development: taking sales to a higher level
Description: Achieve a higher level of skills to more effectively apply the sales process with customers.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Sales Management: leading the team to sales excellence
Description: Achieve extraordinary results through others - the sales people, the support individuals and the sales team. Understand management and leadership styles and motivational theory to enable strategic development of the sales team. Develop self confidence for more successful management, leadership and motivation of others.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Sales Planning: managing resources for greater sales
Description: Set and manage sales objectives for maximum efficiency and results. Develop the customer base through effective planning, account development and prospecting.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Sales Management
Description: This course will prepare participants to effectively lead, and manage a sales team, maximising the resources, and working within the organisation’s marketing goals and objectives.
Training provider: Manukau Institute of Technology
Contact: info@manukau.ac.nz

Sales Coaching
David Forman Inhouse Training Program - details on application
Description: Gain the necessary understanding, processes and tools to enable confident and effective field coaching of sales people. Unleash sales team members previously untapped attitudes; skills and abilities in order to drive ongoing elevated sales results.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Executive Presentation Skills
David Forman Inhouse Training Program - details on application
Description: Achieve the greatest impact in presentations, a dynamic environment and high levels of long term retention of key information for the audience. Learn how to focus presentation energy, target key objectives, handle nerves positively and maximise the impact of every delivery to ensure ideas are processed effectively.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Coaching
David Forman Inhouse Training Program - details on application
Description: Managers will gain the necessary understanding, processes and tools to more effectively lead and motivate their team members to take greater personal responsibility for their own performance improvement. In the process previously untapped attitudes, skills and abilities will be unleashed in order to drive ongoing, elevated performance.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Change Management
David Forman Inhouse Training Program - details on application
Description: This one day workshop introduces the Transformational Change model which translates the theory of change into a practical process for dealing with everyday workplace issues. It is designed to help organisations achieve results in the face of significant change and ambiguity, through addressing the needs of both individuals and teams.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Performance Breakthroughs
David Forman Inhouse Training Program - details on application
Description: Understand the process of performance development from a realisation of shortfall through performance breakthroughs to improved competence Implement the correct performance initiative to fit the situation, the people and the participant.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Strategic Planning
David Forman Inhouse Training Program - details on application
Description: Strategic Planning is all about what an organisation wants to be in terms of products, markets, resources and capabilities. It is the process by which we can define what an organisation wants to be and where it wants to go.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Compass – Managing and Leading Salespeople
Description: This program is designed to help you be a success in getting results through your team. You will learn the skills and techniques required to achieve in your current role and establish a sound base for your future career in management.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

The Leadership Experience
Description: This programme is designed to provide the opportunity to discuss, develop, practise and analyse various styles of leadership. The programme is described as a mirror. It allows the participant to see a true reflection of themselves in a leadership role. From exposure to leadership situations the participant will identify their strengths, weaknesses, how to influence people, and what they can do to improve their effectiveness. The participant will leave the programme with an action plan for further development. Which when enacted upon will result in greater productivity, through more effective leadership in the workplace.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Mentor – Training and Coaching Salespeople
Description: Most of us who have been in management can recall at least one manager from the past for whom we have a “special” regard. This program is all about doing the same for your sales team – how to pass on the benefits of your experience and develop their potential without making “clones”. Remember, their individuality still needs to be preserved, even in a team environment. As you learn and apply the skills in this program, maybe one day your team will remember what you did for them!
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Facilitation and Meeting Skills
Description: This program is designed for anyone who is required to chair, lead, and participate in meetings. To hold successful meetings and to participate effectively at meetings, it is essential for people to communicate effectively, be able to "sell ideas", use problem solving techniques, understand the dynamics of groups and handle conflict situations. This is a practical program which provides an excellent opportunity to practise in a nonthreatening environment the many different participating, facilitating and controlling aspects of meetings.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Negotiating with Retail Buyers
Description: Program objective and learning outcomes: The objective of this event is to assist people in preparing commercially persuasive customer presentations. Given the challenges of working with Retail Buyers, this workshop will also build skills in showing a technique for negotiating more effectively. Participants will undergo practice sessions which are videoed for review and practice as if they were undertaking the real life task – utilising experienced retail buyers.
What Is Negotiation? - Program Summary: 5 Key Steps of Negotiation - Understanding The Buyer’s Needs - Planning Your Negotiation - Designing Your Presentation - Delivering A Persuasive Presentation - Conducting the Negotiation - The Use of Tactics
Training provider: Strategic Horizons
Contact: Info@strategichorizons.com.au

Effective Promotional Planning
Description: Program objective and learning outcomes: The objective of this event is to assist at Key Account managers and sales managers who manage promotional investment and trade funds associated with this activity . Given the challenges of working with Retail customers, this workshop will explore techniques to better utilise trade investment and steps to maximise their return on promotional events. Participants will work in teams, learning how to evaluate, plan and present an effective promotional program to their customers
Program Summary: Introduction – Why Do We Promote? - The Promotional Planning Cycle - Determining Our Promotional Objective & Key Success/actions - The Link to Account P & L - Planning Your Promotional Program - Developing The Presentation To Support The Program - Promotional Pricing - Negotiating Activity Effectively
Training provider: Strategic Horizons
Contact: Info@strategichorizons.com.au

Category Management
Description: Program objective and learning outcomes: The objective of this event is to assist the participants to define the key elements required for effective joint planning with their customers. Additionally, it builds on the knowledge gained within the Strategic Account Planning workshop, with a focus on how to link the consumer insights and create an action oriented category event or plan. Participants learn through use of practical examples to engage their customers in planning and executing an effective category/brand program
Program Summary: What is Category Management? - Why Category Management is Being Used – Philosophy - Definitions & Segmentation - Retailer, Category & Brand Fit – Aligning Strategies to Consumer - Assessing Category Performance - Setting Relevant Scorecard Measures - Developing Action Strategies - The Key – Implementation & Follow-Up
Training provider: Strategic Horizons
Contact: Info@strategichorizons.com.au

Strategic Account Management
Description: Program objective and learning outcomes: The objective of this event is to provide participants with a framework for strategically growing business with retail customers/channel customers. Participants learn through use of practical examples to engage their customers in business planning – being able to present the plan and actions which will ensure effective results against the plan.
Program Summary: The Key Account Management Process - Determining Customer/Channel Strategy - Customer Workbook – Information Base - The Strategic Account Plan - Taking Internal Plans to Action - The Business Review (Profit or Waste).
Training provider: Strategic Horizons
Contact: Info@strategichorizons.com.au

Customer Insight Building
Description: Program objective and learning outcomes: The objectives of this event are to provide participants with an understanding of how retailers operate their business, make decisions, and how Key Account Managers can better influence these decisions. Participants learn through use of practical examples to engage their customers in business planning – being able to present the plan and actions which will ensure effective results against the plan.
Program Summary: Retail Industry Trends - Understanding The Retailer - Managing A Range - Aspects of Space Management - Industry Pricing – Buying/Selling - Understanding Trading Terms - Overview – Category Management - Managing the Relationship - Retail Financials.
Training provider: Strategic Horizons
Contact: Info@strategichorizons.com.au

Understanding Trading Terms
Description: Program objective and learning outcomes: The objective of this event is to provide specific techniques to assist a sales manager/account manager understand the principle of trading agreements – how to structure them within their industry – along with steps to implement them with your customers. Participants learn through use of practical examples to define and segment customers, and then to build trading agreement with these customers – this program is the foundation for Trade Promotion Planning.
Program Summary: How Trading Terms Influence: - Your Business : Customers : Value of Trading Terms - Your Business vs Customers - Core Terms Principles - Managing Trading Terms - Negotiation of Trading Terms.
Training provider: Strategic Horizons
Contact: Info@strategichorizons.com.au

Fundamentals of Analysis
Description: Knowledge and skills gained in the Fundamentals of Analysis training includes:
Scene Setting: Understand the New Zealand FMCG market and the industry trends affecting this sector - Review demographic, economic and consumer purchase behaviours, dynamics and trends to better understand your target market and the environment you are working within.
Tools of the Trade: Establish the basic analytic framework for assessing category performance - Understand scan and route based sales data and its application in the FMCG business environment.
Analysis: Assess overall category sales performance from store-based data - Identify appropriate analyses to use in evaluating sales performance.
Plan of Action: Develop and deliver a compelling category overview with actionablerecommendations.
Duration: 3 day course. Investment: NZ$1,750 (excl GST).
Training provider: ACNielsen
Contact: training@acnielsen.co.nz

Advisor Interactive - Introduction
Description: To assist you in analysing category performance a suite of reports has been constructed based on best practice data analyses. In the Advisor Interactive Introduction training course you will be introduced to the Advisor i-sights suite of reports and also the capabilities of Advisor Interactive. On completing the course you will able to run reports and make modifications to the reports to meet your specific requirements.
Learning Outcomes: At the end of the ACNielsen Advisor Interactive Introduction training course you will be able to: - Gain insight through business issue reports - Populate reports from Advisor i-sights - Modify format and content of existing reports within Advisor i-sights - Create some basic characteristic searches to efficiently modify your data selections - Save reports for future use - Generate MS Office files from Advisor.
Course Outline: Introduction to Advisor - Scan data explanation of the four dimensions used when retrieving scan data - Populate reports from Advisor i-sights - Run reports across various databases / categories - Create and personalise charts - Table formatting including Sorting, Nesting and Swapping - Customise reports through data selection techniques: - Characteristics, Filter, Sum and Groups - Printing reports - Generating reports to PowerPoint and Excel - Save favourite reports for future use - Build your own adhoc report templates.
Duration: 1 day. Investment: NZ$500 (excl GST).
Training provider: ACNielsen
Contact: training@acnielsen.co.nz

Effective Presentation Skills in FMCG
Description: Objective Setting - Understanding the Buyer - Planning the Presentation - Presentation Structure - Visual Aids - Interpersonal Skills - Managing the Buyer. Courses are limited to 10 people, with no competing companies on the some course. Speakers are from industry, and examples are based on the FMCG market within NZ.
Training provider: Coalface Training in partnership with Pro-Formance Driven
Contact: scott@coalface.co.nz

Excellence in Key Account Management
Description: Industry Research Update - Key Account Manager’s Role - Relationship Building - Industry Guest Speakers - Case Studies. Courses are limited to 10 people, with no competing companies on the some course. Speakers are from industry, and examples are based on the FMCG market within NZ.
Training provider: Coalface Training in partnership with Pro-Formance Driven
Contact: scott@coalface.co.nz

Sales Strategies for Key Account Managers
Description: Industry Overview - Key Account Manager’s Role - Key Account Planning - Industry Guest Speakers - Customer Service. Courses are limited to 10 people, with no competing companies on the some course. Speakers are from industry, and examples are based on the FMCG market within NZ.
Training provider: Coalface Training in partnership with Pro-Formance Driven
Contact: scott@coalface.co.nz

Negotiation: planning to achieve a win/win result
Description: Learn how to achieve best outcomes for both parties through a balanced program of knowledge and skills. Develop win/win style negotiating in sales and business transactions both internally and externally to an organisation.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Positive Power: asserting your influence
Description: Achieve personal and professional objectives through effective self-management. Understand the positive aspects of attitude and power and apply these when interacting with others or when dealing with problems, to create a better personal input and outcomes.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Leading Teams: creating a high performance team culture
Description: Acquire the knowledge and skills of the process of leadership and understand how to apply them within the team environment. Become an effective leader capable of developing and leading a high performing team.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Rising Stars: foundations of leadership
Description: The purpose of this extended five-month learning program is to transform the visionary leadership and team skills of “rising stars” so they realise their potential as leaders in their organisation.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Customer Service: building and maintaining a customer-focussed business
Description: Explore and understand customer relations and service concepts when dealing with internal and external customers. Develop skills and positive attitudes towards oneself, the company and its customers.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Key Account Management: building long term business partnerships
Description: Profile key accounts, produce strategic plans to achieve account objectives, and manage the implementation for optimum impact.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Sales development: understanding buyers and selling needs-based solutions
Description: Learn the core skills of establishing customer needs, building tension for change, understanding customer?s motivation, selling on value, dealing with resistance and gaining agreement. Gain knowledge, skills and attitude that mark success as a sales professional.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Certificate of Achievement in Sales Management
Description: The programme focuses on the role of territory management and how to create a productive team environment that builds organisational and customer relationships.
Training provider: Manukau Institute of Technology
Contact: info@manukau.ac.nz

Effective Business Writing
David Forman Inhouse Training Program - details on application
Description: Written communication such as email, letters, memos, faxes, proposals and reports, are part of most jobs. Our writing affects our business. It needs to be easy to read; to have impact; to look professional; and above all to get the desired results. This program develops these abilities.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Building High Performance Teams
David Forman Inhouse Training Program - details on application
Description: Participants will be given effective continuous improvement tools and processes to build high performing teams that are better able to meet the rapidly changing needs of the market place.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Business Finance
David Forman Inhouse Training Program - details on application
Description: Understand the principles of business finance through an examination of the documents used to record an organisation’s activities. Learn how to assess the basics of financial position and performance, cash flow, ratios and budgeting.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Positive Thinking
David Forman Inhouse Training Program - details on application
Description: This program shows that excuses are a cop out, demonstrates that visions are an important key to success, builds self esteem and further develops goal achieving attitudes through removing mind barriers and developing mind power.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Strategy – Relation-Shielding Major Accounts
Description: Strategy is about putting yourself in the place of most potential - about planning the overall approach so that your tactical skills of selling and negotiating are used to the fullest. Strategy is also about building a shield around your major relationships so that you protect your market position and revenue base. As you learn about the RelationShield concept in this program, you will become better equipped to build and defend the major business relationships you need to survive today.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Effective Business Negotiation
Description: This program is designed for those involved in negotiation. It emphasises the importance of commitment to WIN/WIN and introduces techniques and strategies for achieving this. It also focuses on the particular communication skills required for effective negotiation and it explores ways of achieving satisfactory outcomes. The program is both instructional and participatory, with the use of exercises, role plays and case studies.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Mentor – Training and Coaching Salespeople
Description: Most of us who have been in management can recall at least one manager from the past for whom we have a “special” regard. This program is all about doing the same for your sales team – how to pass on the benefits of your experience and develop their potential without making “clones”. Remember, their individuality still needs to be preserved, even in a team environment. As you learn and apply the skills in this program, maybe one day your team will remember what you did for them!
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Helping People Buy III – Building on Experience
Description: In this program, we check the foundations of knowledge of the buying and selling process before going on to build advanced skills in communication, managing and developing major accounts, negotiating and territory management. As a result of completing this program, we believe you will increase your personal power and effectiveness even if you have been selling for some time.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Dynamic Presentation Skills
Description: This program stresses the importance of thorough planning and preparation. It places emphasis on presenting a professional image through effective delivery techniques. There is opportunity during the program for every participant to give two (10 -15 min) presentations on the same topic. The final presentations are videoed and constructive feedback is provided to help improve performance.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Effective Team Leadership
Description: The skills developed in this course will focus participants on the distinct role of the team leader and enable an easier and more effective transition from "superdoer" to “supervisor”. This program uses our Effective Team Leadership workbook, which the participant retains as an ongoing reference document. The Effective Team Leadership program is run on three non-consecutive days. This provides the advantage of giving participants the opportunity to further develop by practising and implementing their new skills, in their own work environments, between training days. On their return to the course for day 2 and 3, time is spent in discussion and consultation on their success and/or difficulties with the application of the training. This process supports the successful transfer of skills from the learning environment to the workplace.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Accelerated Reading
Description: In this busy and dynamic world we need to assimilate and understand information at an ever-increasing rate. Demands on our time mean we often do not have the opportunity for background reading. We skim reports and other important documentation, therefore constantly running the risk of missing vital information. If this sounds like you, then this workshop is the answer. It provides you with practical tools and techniques to increase your effective reading rate, together with an understanding of the role your brain plays in making meaning. It is delivered in an environment of multiple practical applications, which produce an immediate improvement.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Facilitation and Meeting Skills
Description: This program is designed for anyone who is required to chair, lead, and participate in meetings. To hold successful meetings and to participate effectively at meetings, it is essential for people to communicate effectively, be able to "sell ideas", use problem solving techniques, understand the dynamics of groups and handle conflict situations. This is a practical program which provides an excellent opportunity to practise in a nonthreatening environment the many different participating, facilitating and controlling aspects of meetings.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Performance Management and Appraisals
Description: Performance appraisals provide an effective tool for managing performance, improving productivity and developing staff morale. Well conducted appraisals offer a structured approach to staff development and offer open communication between managers and staff. In this program, managers and supervisors will learn the key skills for enhancing team performance including conducting effective performance appraisals, achieving organisations goals and promoting personal development of individual team members.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Coaching for Performance
Description: Today’s business environment is more competitive than ever. Managers need to achieve maximum results through their people and need to know how to optimise results through their people and need to know how to optimise the performance potential of their teams. This one day interactive workshop will give participants an incisive and in-depth look into the coaching process and equips participants with a much enhanced awareness of what it takes to “liberate” the true performance potential of their staff. Practical coaching issues and tools and strategies are examined. Participants will leave equipped with the tools, strategies and capabilities to significantly increase the performance potential of their staff and teams.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Time and Pressure Management
Description: It is often difficult to keep up with the demands and pressure of a busy job. To be supported in this area, managers and staff need to recognise the importance of lifestyle balance, and the barriers to effective time management. This program is designed to help participants manage themselves in respect to time and gain performance and productivity improvements from their efforts.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Effective Reports and Proposals
Description: Reports and Proposals are used as a management tool to evaluate options, researching problems, assess project viability and check on progress. Market competitiveness means that business opportunities are won or lost on the quality of the proposals presented. This program makes reports and proposals straight forward to prepare and present. We show how to develop an effective strategy, structure and organise information so that it is easily read and understood. We introduce quality presentation techniques which will enhance your reports and proposals.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Effective Business Writing
Description: A lot of business communication is presented in writing, especially with the dramatic upsurge in the use of email. This program is designed to remove the apprehension often associated with writing and to build effective written communication skills. The first part of the workshop looks at the communication process and the skills associated with writing. The second part then shows how to apply these principles to letters, emails, and memos. This program is competency based with checks taking place throughout the workshop.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Effective Business Accounting – Accounting for non Accountants
Description: This program is designed to introduce the principles of accounting to staff who are involved in accounting, financial planning or budgeting. It gives a clear working knowledge of the Accounting Process, Budgeting, Cash-flow Management and the analysis of Accounting Reports. The program also introduces financial reporting and evaluation techniques. Participants will gain a better understanding and improved awareness of accounting functions and the inter-relationships between Accounting and the various divisions of a company. It will allow participants to contribute more effectively to the company accounting procedures. This program uses the Effective Business Accounting workbook as the course material. The workbook is retained by the participant for future reference.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Sales Skills Training
Description: Program objective and learning outcomes: This program aims to outline the key aspects of selling, and the techniques both new and experienced sales teams can employ to enhance their effectiveness. Participants of the course will learn a range of practical selling skills, and practice these in real life scenarios.
Program Summary: Customer Understanding - Call Planning - Selling Benefits - Overcoming Customer Concerns - Questioning/Listening Skills - Gaining Customer Commitment
Training provider: Strategic Horizons
Contact: Info@strategichorizons.com.au

Presentation Skills
Description: Program objective and learning outcomes: The objective of this session is to provide skills and confidence in public speaking. This involves presentations to both internal and external audiences. The objective of this session is to assist people in preparing commercially persuasive customer presentations. Participants of the course will learn a range practical skills, and practice these in real life scenarios.
Program Summary: Types of Presentations - Overcoming The Fear of Presenting - Structuring Your Presentation - Presentation Planning - Using Equipment - Verbal & Non-Verbal Signals - Involving The Audience - Practice Sessions.
Training provider: Strategic Horizons
Contact: Info@strategichorizons.com.au

Selling by telephone: making every call count
Description: The purpose of this seminar is to develop the focus and behaviours of telephone-based salespeople, enabling them to convert calls into sales.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Retail Sales (Certificate of Achievement)
Description: This is an entry-level course designed to give participants the skills and confidence to operate professionally and effectively in any in store, retail or wholesale sales environment.
Training provider: Manukau Institute of Technology
Contact: info@manukau.ac.nz

Representative Selling (Certificate of Achievement)
Description: This is an entry-level course designed to give participants the skills, motivation and confidence to operate professionally and effectively in any selling environment.
Training provider: Manukau Institute of Technology
Contact: info@manukau.ac.nz

Learn Display in a Day
Description: This is an entry-level course designed to give participants the understanding and basic skills they might use in a retail environment when required o build effective selling displays both in store and in windows.
Training provider: Manukau Institute of Technology
Contact: info@manukau.ac.nz

Deliver Quality Customer Service
Description: To develop the fundamental skills required to work successfully in a customer service role.
Training provider: Manukau Institute of Technology
Contact: info@manukau.ac.nz

Face to Face Customer Service (Certificate of Achievement)
Description: This is an entry level course designed to give participants the skills and confidence to operate as a caring and effective service provider in a face-to-face situation with customers and clients.
Training provider: Manukau Institute of Technology
Contact: info@manukau.ac.nz

Telephone Sales and Service (Certificate of Achievement)
Description: This is an entry-level course designed to give participants the skills and confidence to operate as an effective service and sales provider using the telephone as the main medium of customer contact.
Training provider: Manukau Institute of Technology
Contact: info@manukau.ac.nz

Marketing Principles
David Forman Inhouse Training Program - details on application
Description: Understand the role of marketing in the current market economy. Gain insight into the application and integration of marketing functions including research and development, pricing, distribution, customer service and the communication mix.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

The Power of the Person
David Forman Inhouse Training Program - details on application
Description: Individuals, whether positive or not so positive, will be challenged to explore their attitudes. They will leave understanding both their own and other’s personalities and determined to develop a positive, no excuses, winning approach to all aspects of their lives.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Helping People Buy I – Beginning to Sell
Description: Whether you deal with customers by telephone or perhaps you have just started in a territory, helping other people solve their problems or grasp opportunities through providing them with products and services is very satisfying. In the process, you will grow in knowledge and skills and you will form relationships which could remain for years to come. However, to succeed in selling you need the right attitude, knowledge and skills. In this program, it is our aim to focus on all these areas so that you can achieve success in this role. By building on those factors in the future, your prospects will be bright indeed.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Helping People Buy II – Selling for Success
Description: Why is it that so many salespeople get in the way of people buying? Is it because they are so concerned with what they are selling that they lose sight of who should be at the centre of the transaction? The buyer! This program is all about avoiding that trap. It is not about tricks and gimmicks. It is about how you can become a true salesprofessional in the field by expertly guiding your prospects and customers through the buying processes. The attitudes, knowledge and techniques you will learn over these few days will equip you for this. The rest is up to you.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Certificate in Selling
Description: The National Certificate in Selling program aims to provide participants with the necessary skills and knowledge to be able to effectively function at an operational level in a sales role. Candidates who complete the program will not only be awarded a Statement of Achievement in the PES (Performance Edge Systems) National Certificate in Selling Program but also a Certificate III in Wholesale Operations, a Nationally Accredited Qualification from the Wholesale Operations Industry Training Package.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Customer Focus Workshop
Description: This high-energy one-day workshop focuses on the concept of complete customer service. The workshop introduces the “ACT Spiral” as a pathway to providing exceptional levels of service. In today’s environment where most markets and commodities are freely available, it is the exceptional ability of people to relate directly to the needs of their customers (internal and external), that sets organisations apart. This course provides the understanding and skills necessary to gain maximum leverage from all service opportunities, which in turn has a direct impact on business success.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Telephone Selling Techniques
Description: Telephone selling and marketing has become an essential first contact with prospective clients for many organisations. It is vital that the telephone user promotes a confident, proactive, friendly and professional company image. This programme is delivered in a practical, interactive, skills based workshop environment.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Leadership in You
Description: Everyone needs to lead themselves and others in the current work environment. The challenge is for each person to take personal responsibility for their own actions and to lead others by example. The ability to influence others comes firstly from the credibility and this credibility takes time to build, but can be destroyed instantly. This programme works with people to help them to take responsibility for their own actions, give them effective influencing skills and help them gain insight into how they can be a true leader in their organisation, no matter what their role is. Everyone can lead.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Telephone Communication Skills
Description: The telephone is an essential tool for immediate, cost effective and personal contact with clients and customers. Therefore, it is vital that every telephone user promotes a positive, friendly, helpful and professional company image. This program provides tuition and coaching in the handling of calls courteously, effectively and with sensitivity.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Assertiveness Training
Description: In today's business environment, it is important that we are able to express ourselves with confidence and authority in a variety of situations. We need to get our message across effectively with clients, colleagues and staff. We must be able to express our views in groups, "stand our ground" under pressure and at times, express contrary opinions. In this program there is an emphasis on handling situations participants personally find difficult, without damaging relationships or disregarding the needs of others. This program is designed to assist staff in enhancing both their confidence and skills in expressing themselves assertively.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Interpersonal Skills for Support Staff
Description: Staff in support roles perform a vital role in any organisation. How they handle day-today pressures, problems and responsibilities is of prime importance both to the organisation's successful operation and to their own job satisfaction. Equally important is how they relate to the people to whom, or for whom they are responsible.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Effective Proposal Writing
Description: Proposals are increasingly critical as a management tool for evaluating options, researching problems, assessing project viability and checking progress. Market competitiveness means that business opportunities are won or lost on the quality of proposals. This course makes proposals straight forward documents to prepare and present. We show how to develop an effective strategy, structure and organise information so that it is easily read and understood. We introduce quality presentation techniques which will impress readers.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Introduction to Frontline Skills
Description: Staff are often given the responsibilities that require them to have contact with customers. These staff need support in the form of training to give them the confidence, tools and procedures to deal with the 'frontline' tasks that are expected of them. This programme provides an introduction and insight into a number of areas that first point of contact staff need to develop.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Browse the list of training providers:

Training providers

Search all: Use the Search box above to find a specific role or job title.

Design by FoodWorks