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Courses > HUMAN RESOURCES

Each Human Resources training course is accompanied by a brief description. Click on the Course title to go to the training providers website where you will find more information about this course.

EXECUTIVE:

APMG 8095 : Relationships in Business Organisations
Description: A 45 hour course (delivered over 14 weeks) at NZQA level 8, contributing 15 credits towards the Unitec Master of Business degree. This course takes an holistic and strategic perspective to examine key relationships in business organizations, not only amongst people, but also among customers, money and transformations. The course is offered once a year to the general public, but deliveries tailored specifically to the needs of the FMCG industry can be arranged subject to a minimum numbers requirement. Cost $ 485 plus GST.
Training provider: Unitec
Contact: jpedley@unitec.ac.nz

Human Capital
Description: This course investigates how the effective management of human resources relates to effective management behaviour, the development of good relationships and effective systems and processes of Human Resource Management. The course includes strategic Human Resource Management, rewards systems, performance management, training and development, employment law and human rights. The course has both a theoretical and practical focus.
Training provider: Executive Education Programme, School of Business, University of Otago
Contact: execeducation@business.otago.ac.nz

Enhancing Leadership
Description: This leadership programme, will introduces the current leadership theory and implication for good leadership. The qualities and characteristics of high quality leadership will be assessed. The key issue of team leadership, leading the performance of subordinates, and understanding corporate culture and leading organisational change will be developed further within this programme. Other key areas to be discussed include, leadership within the organisation and trends and future developments.
Training provider: Executive Education Programme, School of Business, University of Otago
Contact: execeducation@business.otago.ac.nz

The Art of Labour Negotiations
Description: The course is an intensive, experience-based programme that covers collective bargaining philosophy and law, conventions and ethics, strategies and tactics, practices and procedures, and much more. Instruction is translated into hard experience through an intensive bargaining exercise that will leave you exhausted but exhilarated, and much wiser in the art of labour negotiations.
Training provider: Executive Education Programme, School of Business, University of Otago
Contact: execeducation@business.otago.ac.nz

SENIOR MANAGEMENT:

Presentation Skills: presenting for maximum impact
Description: Develop the skills required to make presentations with impact. Learn how to prepare the content correctly, control personal delivery, and manage the audience and environment. Apply skills to ensure presentations are effective and professional.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

MAOR 7601 : Managing People in Maori Organisations
Description: A two day course at NZQA level 7, specifically oriented towards the FMCG industry, and contributing 10 credits towards the National Diploma in Business. Establish HR education and training needs. Develop appropriate HR strategies for a Maori organization. Cost $ 595 plus GST.
Training provider: Unitec
Contact: jpedley@unitec.ac.nz

University of Auckland Bachelor of Business and Information Management (BBIM)
Description: A business degree offered in The University of Auckland at Manukau Programme. The degree has been designed to meet the emerging needs of New Zealand business professionals.
Training provider: Manukau Institute of Technology
Contact: info@manukau.ac.nz

Executive Presentation Skills
David Forman Inhouse Training Program - details on application
Description: Achieve the greatest impact in presentations, a dynamic environment and high levels of long term retention of key information for the audience. Learn how to focus presentation energy, target key objectives, handle nerves positively and maximise the impact of every delivery to ensure ideas are processed effectively.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Coaching
David Forman Inhouse Training Program - details on application
Description: Managers will gain the necessary understanding, processes and tools to more effectively lead and motivate their team members to take greater personal responsibility for their own performance improvement. In the process previously untapped attitudes, skills and abilities will be unleashed in order to drive ongoing, elevated performance.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Change Management
David Forman Inhouse Training Program - details on application
Description: This one day workshop introduces the Transformational Change model which translates the theory of change into a practical process for dealing with everyday workplace issues. It is designed to help organisations achieve results in the face of significant change and ambiguity, through addressing the needs of both individuals and teams.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Performance Breakthroughs
David Forman Inhouse Training Program - details on application
Description: Understand the process of performance development from a realisation of shortfall through performance breakthroughs to improved competence Implement the correct performance initiative to fit the situation, the people and the participant.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Strategic Planning
David Forman Inhouse Training Program - details on application
Description: Strategic Planning is all about what an organisation wants to be in terms of products, markets, resources and capabilities. It is the process by which we can define what an organisation wants to be and where it wants to go.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Making Training Pay
David Forman Inhouse Training Program - details on application
Description: The outcome of this program is to greatly improve the effectiveness of every dollar spent on training so that it is an investment benefiting individuals and the business.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Train the Trainer
David Forman Inhouse Training Program - details on application
Description: Develop professional facilitation skills with to maximise results from training. Learn how to design, deliver and instruct trainees. Ensure facilitation is effective and professional.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Dynamic Presentation Skills
Description: This program stresses the importance of thorough planning and preparation. It places emphasis on presenting a professional image through effective delivery techniques. There is opportunity during the program for every participant to give two (10 -15 min) presentations on the same topic. The final presentations are videoed and constructive feedback is provided to help improve performance.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

The Leadership Experience
Description: This is a highly interactive and practical programme which is fun, challenging and enjoyable. Participants who are willing to get fully involved in the experience gain immensely from it. This programme is designed to provide the opportunity to discuss, develop, practise and analyse various styles of leadership. The programme is described as a mirror. It allows the participant to see a true reflection of themselves in a leadership role. From exposure to leadership situations the participant will identify their strengths, weaknesses, how to influence people, and what they can do to improve their effectiveness. The participant will leave the programme with an action plan for further development. Which when enacted upon will result in greater productivity, through more effective leadership in the workplace.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Managing Training
Description: Designed For All managers who have responsibility for managing the training needs of their staff. It is particularly suitable as an in-house programme for organisations which have recently devolved many of the responsibilities which used to be managed by the Training Department.
Key Subject Areas: Training Needs Assessment - Choosing the Right Type of Training - Evaluating a Training Programme - Your Role in Training - How to Assist the Transfer of Learning - Evaluating the Effectiveness of Training - Learning Outcomes.
On completion of this programme, the participant will be able to: Assess the training needs of their staff - Identify the learning outcomes required from training - Choose the right type of training to meet the needs of the individual and the organisation - Play an active part in supporting staff before, during and after training - Assist staff in applying newly learnt knowledge and skills back in the workplace - Evaluate the effectiveness of a training programme.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Coaching for Performance
Description: Today's business environment is more competitive than ever. Managers need to achieve maximum results through their people and need to know how to optimise results through their people and need to know how to optimise the performance potential of their teams. This one day interactive workshop will give participants an incisive and in-depth look into the coaching process and equips participants with a much enhanced awareness of what it takes to "liberate" the true performance potential of their staff. Practical coaching issues and tools and strategies are examined. Participants will leave equipped with the tools, strategies and capabilities to significantly increase the performance potential of their staff and teams.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Accelerated Reading
Description: In this busy and dynamic world we need to assimilate and understand information at an ever-increasing rate. Demands on our time mean we often do not have the opportunity for background reading. We skim reports and other important documentation, therefore constantly running the risk of missing vital information. If this sounds like you, then this workshop is the answer. It provides you with practical tools and techniques to increase your effective reading rate, together with an understanding of the role your brain plays in making meaning. It is delivered in an environment of multiple practical applications, which produce an immediate improvement.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Performance Management and Appraisals
Description: Performance appraisals provide an effective tool for managing performance, improving productivity and developing staff morale. Well conducted appraisals offer a structured approach to staff development and offer open communication between managers and staff. In this program, managers and supervisors will learn the key skills for enhancing team performance including conducting effective performance appraisals, achieving organisations goals and promoting personal development of individual team members.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Performance Interviewing Skills
Description: Designed For Managers and team leaders responsible for staff training, appraisals and management of performance.
Key Subject Areas: Understanding what contributes to performance - Translating organisational goals into actions - Evaluation traps - Giving effective feedback, both positive and corrective - Dealing effectivley with performance problems - Keeping objective performance records - The interview process - preparation and format - Conducting a balanced performance interview - Dealing with difficult performance interviews.
Learning Outcomes: On completion of this program, the participant will be able to: Manage day to day performance effectively by communicating expectations, giving regular feedback and dealing with problems as they arise - Appraise performance objectively - Achieve positive outcomes from performance interviews - Cope effectively with difficult interview situations.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Recruitment Interviewing Skills
Description: Designed For Anyone who is involved in recruiting staff including managers, supervisors and human resource personnel.
Key Subject Areas: Unlawful Discrimination/Equal Opportunities/Whanau Interviews - Six Steps to Interview Preparation - Question Design - Conducting the Interview - Non-Verbal Signals - Practising Interviewing Techniques - Interview Evaluation
Learning Outcomes: On completion of this program, the participant will be able to: Plan for effective interviews - Conduct perceptive interviews while maintaining a friendly environment - Choose the most suitable applicants from the interview - Be aware of legal implications.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Train The Trainer
Description: This program is designed to cover essential aspects of staff training. It will provide participants with an understanding of adult learning principles, learning styles, lesson construction and facilitation techniques. It is a practical program which will culminate in the facilitation of a training session of a relevant work related topic in a supportive and controlled environment.
Designed For: Supervisors, Leaders, Training Co-ordinators, and people whose work requires them to train others or oversee the training of others.
Key Subject Areas: Adult Learning Principles - Learning Theories - Training Needs Analysis - Training Techniques - Developing Learning Outcomes - Designing Training - Using Training Resources - Delivery/Facilitation of Training - Evaluation of Training.
Learning Outcomes: On completion of this program, the participant will be able to: - Identify the key principles of adult learning - - Understand that there are different learning styles - Identify the key steps in the training needs analysis process - Demonstrate an understanding of effective training techniques - Know how to design an effective training session - Demonstrate the use of a variety of training resources during the workshop - Know how to deliver a training module - Understand the levels of evaluation used in training.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Conflict Management Skills
Description: This program provides participants with the opportunity to focus on themselves in situations of conflict, as well as introducing techniques that empower individuals going through conflicting situations.
Key Subject Areas: Why Conflict Happens - Wants and Values - Levels of Conflict - Latent, Emergent and Manifest Escalation of Conflict - Conflict Handling Techniques - People's Rights and Responsibilities - Internal Processes "Focussing on the Problem, not the Person" - Communication - Negotiation - Problem Solving Approach - Planning for Potential Conflict Situations
Learning Outcomes: On completion of this program, the participant will be able to: Understand the internal process and dilemmas faced during situations involving conflict - Own their behaviours during conflict - Develop tools and skills to avoid and reduce conflicting situations - Be creative and effective when working through conflict - Plan to avoid and reduce conflict.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Facilitation and Meeting Skills
Description: This program is designed for anyone who is required to chair, lead, and participate in meetings. To hold successful meetings and to participate effectively at meetings, it is essential for people to communicate effectively, be able to "sell ideas", use problem solving techniques, understand the dynamics of groups and handle conflict situations. This is a practical program which provides an excellent opportunity to practise in a nonthreatening environment the many different participating, facilitating and controlling aspects of meetings.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

MIDDLE MANAGEMENT:

Project management
Description: Understand and effectively apply the knowledge, process and skills of managing projects and project teams for better results.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Positive Power: asserting your influence
Description: Achieve personal and professional objectives through effective self-management. Understand the positive aspects of attitude and power and apply these when interacting with others or when dealing with problems, to create a better personal input and outcomes.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Supervision: effective results through team members
Description: Develop the framework of essential knowledge and skills – including positive attitudes, team leadership and performance management - that enable supervisors to achieve effective results through team members.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Leading Teams: creating a high performance team culture
Description: Acquire the knowledge and skills of the process of leadership and understand how to apply them within the team environment. Become an effective leader capable of developing and leading a high performing team.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Rising Stars: foundations of leadership
Description: The purpose of this extended five-month learning program is to transform the visionary leadership and team skills of “rising stars” so they realise their potential as leaders in their organisation.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Customer Service: building and maintaining a customer-focussed business
Description: Explore and understand customer relations and service concepts when dealing with internal and external customers. Develop skills and positive attitudes towards oneself, the company and its customers.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

APMG 6603 : Managing Human Resources
Description: A two day course at NZQA level 6, specifically oriented towards the FMCG industry, and contributing 12 credits towards the National Diploma in Business. Identify HR requirements for a business operation. Identify employer obligations and responsibilities. Develop staff training policies and processes. Establish systems to recruit, develop, release or terminate employees. Cost $ 495 plus GST.
Training provider: Unitec
Contact: jpedley@unitec.ac.nz

APMG 6702 : Managing Staff Performance
Description: A two day course at NZQA level 6, specifically oriented towards the FMCG industry, and contributing 10 credits towards the National Diploma in Business. Develop and implement an effective performance management process. Assess the effectiveness of performance management systems in the workplace. Cost $ 495 plus GST.
Training provider: Unitec
Contact: jpedley@unitec.ac.nz

Graduate Diploma in Human Resource Management
Description: The Graduate Diploma in Human Resource Management is aimed at developing the critical, analytical, and problem solving skills needed to succeed as a Human Resource Manager in today’s business environment. The graduate diploma is for those in the workforce who seek more advanced knowledge and skills to further their careers in human resource management.
Training provider: Manukau Institute of Technology
Contact: info@manukau.ac.nz

Short Courses and Customised Training
Description: Employment Relations; Occupational Health and Safety; Recruitment and Selection; Leave and the Holiday Act; Performance Management; Training and Development.
Training provider: Manukau Institute of Technology
Contact: info@manukau.ac.nz

Effective Business Writing
David Forman Inhouse Training Program - details on application
Description: Written communication such as email, letters, memos, faxes, proposals and reports, are part of most jobs. Our writing affects our business. It needs to be easy to read; to have impact; to look professional; and above all to get the desired results. This program develops these abilities.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Building High Performance Teams
David Forman Inhouse Training Program - details on application
Description: Participants will be given effective continuous improvement tools and processes to build high performing teams that are better able to meet the rapidly changing needs of the market place.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Business Finance
David Forman Inhouse Training Program - details on application
Description: Understand the principles of business finance through an examination of the documents used to record an organisation’s activities. Learn how to assess the basics of financial position and performance, cash flow, ratios and budgeting.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Positive Thinking
David Forman Inhouse Training Program - details on application
Description: This program shows that excuses are a cop out, demonstrates that visions are an important key to success, builds self esteem and further develops goal achieving attitudes through removing mind barriers and developing mind power.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Project Management Workshop
Description: From time to time all busy managers find themselves managing projects, developing a plan and then controlling a diverse range of activities, events and resources to meet deadlines. These projects can be as diverse as introducing a new product, to planning the office relocation. Whatever the project, there are both specific and generic skills that apply. Recognising that most managers manage projects as a secondary role, this workshop concentrates on the core elements of a structured project life cycle, without delving into highly technical aspects.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Effective Team Leadership
Description: The skills developed in this course will focus participants on the distinct role of the team leader and enable an easier and more effective transition from "superdoer" to "supervisor". This program uses our Effective Team Leadership workbook, which the participant retains as an ongoing reference document. The Effective Team Leadership program is run on three non-consecutive days. This provides the advantage of giving participants the opportunity to further develop by practising and implementing their new skills, in their own work environments, between training days. On their return to the course for day 2 and 3, time is spent in discussion and consultation on their success and/or difficulties with the application of the training. This process supports the successful transfer of skills from the learning environment to the workplace.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Training Needs Analysis
Description: Key Subject Areas: Training Needs Analysis in the Context of the Organisation - Purpose of Training Needs Analysis - Performance Issues and Training Needs - When to do a Training Needs Analysis - Process of Training Needs Analysis - Who to Involve - Training Needs - Analysis Methods - Analysing the Data - Output from Training Needs Analysis - Reporting the Results - Converting Training Needs Analysis into a Specification For Training
Learning Outcomes: On completion of this programme, the participant will be able to: Understand the process required for a Training - Needs Analysis - Be aware of the tools that can be chosen for a Training Needs Analysis - Confidently implement a Training Needs Analysis - Better identify needs and analyse results - Improve competence and achieve more accurate results.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Interpersonal Skills (for Managers)
Description: To be effective, managers need highly developed interpersonal skills. Managers are expected to deal with the whole range of people situations from working with difficult people, to handling staff personal problems, to improving staff work performance, to dealing with conflict situations. Unfortunately, people are often promoted to managerial positions without the opportunity to develop their interpersonal skills. This program is designed to fill that gap.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Effective Business Writing
Description: A lot of business communication is presented in writing, especially with the dramatic upsurge in the use of email. This program is designed to remove the apprehension often associated with writing and to build effective written communication skills. The first part of the workshop looks at the communication process and the skills associated with writing. The second part then shows how to apply these principles to letters, emails, and memos. This program is competency based with checks taking place throughout the workshop.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Effective Reports and Proposals
Description: Reports and Proposals are used as a management tool to evaluate options, researching problems, assess project viability and check on progress. Market competitiveness means that business opportunities are won or lost on the quality of the proposals presented. This program makes reports and proposals straight forward to prepare and present. We show how to develop an effective strategy, structure and organise information so that it is easily read and understood. We introduce quality presentation techniques which will enhance your reports and proposals.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Dealing with Difficult Behaviour
Description: This workshop provides participants the opportunity to focus on what leads to difficult behaviour, recognise behaviour signals in communication and improve communication in these situations. Designed For: Anyone who deals with difficult people in interpersonal relationships.
Key Subject Areas: What is Difficult Behaviour - Changing Attitudes - Getting Along - What Makes People Difficult - Failures - Successes - Social Styles - Recognising Difficult Behaviours - Coping with Difficult Behaviours - Coping with Resistance
Learning Outcomes: On completion of this program, the participant will be able to: - Understand the reasons for difficult behaviours and how to recognise them - Recognise opportunities and limits when dealing with difficult people - Develop skills to improve communication in difficult behavioural situations - Use successes and failures in interpersonal situations to “load the bases” in favour of positive outcomes in future situations..
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Decision Making & Problem Solving

Description: This programme would be appropriate for managers, leaders, supervisors, and staff who need to follow a structured decision making process and who need practical training in methods of solving problems.
Key Subject Areas: Problems and Difficulties in the Decision Making Process - Group Decision Making - The Decision Making Process - Types of Decisions - Problem Solving - Finding Answers - Creativity - Selecting Solutions
Learning Outcomes: On completion of this programme, the participant will be able to: State the seven steps of the decision making process - Select and use appropriate techniques for promoting group and individual involvement in decision making - Identify strengths and development areas, in terms of the decision making process - Recognise the category of decisions into which a particular decision falls - Use both logical and intuitive approaches in making decisions - Use effective approaches for identifying, analysing and solving problems - Select and use appropriate group problem solving techniques - Recognise and use methods for improving creativity when finding solutions to problems - Identify the root cause of problems - Apply the concepts and techniques when solving problems.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Time and Pressure Management
Description: It is often difficult to keep up with the demands and pressure of a busy job. To be supported in this area, managers and staff need to recognise the importance of lifestyle balance, and the barriers to effective time management. This program is designed to help participants manage themselves in respect to time and gain performance and productivity improvements from their efforts.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

JUNIOR / ENTRY LEVEL:

APMG 5703 : Managing Staff Recruitment
Description: A two day course at NZQA level 5, specifically oriented towards the FMCG industry, and contributing 12 credits towards the National Diploma in Business. Develop, implement and maintain a staff recruitment process. Carry out interview, selection, and appointment processes. Assess the effectiveness of recruitment processes. Cost $ 395 plus GST.
Training provider: Unitec
Contact: jpedley@unitec.ac.nz

APMG 5704 : Providing Team Leadership
Description: A two day course at NZQA level 5, specifically oriented towards the FMCG industry, and contributing 10 credits towards the National Diploma in Business. Identify context and criteria for the formation of self-directed teams. Investigate the role of leadership in team-based operations. Use team building activities to enhance performance. Evaluate team performance quality. Cost $ 395 plus GST.
Training provider: Unitec
Contact: jpedley@unitec.ac.nz

APMG 5705 : Managing Workplace Conflict
Description: A two day course at NZQA level 5, specifically oriented towards the FMCG industry, and contributing 10 credits towards the National Diploma in Business. Examine the principles of conflict management. Diagnose and monitor actual and/or potential conflict situations. Develop and apply action strategies to resolve conflict. Develop a workplace diversity management plan to support business strategy. Cost $ 395 plus GST.
Training provider: Unitec
Contact: jpedley@unitec.ac.nz

APMG 5706 : Managing Staff Development
Description: A two day course at NZQA level 5, specifically oriented towards the FMCG industry, and contributing 10 credits towards the National Diploma in Business. Establish a positive workplace environment. Assess workplace competence and performance. Manage the development of individuals and teams in the workplace. Implement appropriate learning and development strategies. Provide feedback on individual and team performance. Cost $ 395 plus GST.
Training provider: Unitec
Contact: jpedley@unitec.ac.nz

COMM 5601 : Understanding Group Dynamics
Description: A two day course at NZQA level 5, specifically oriented towards the FMCG industry, and contributing 11 credits towards the National Diploma in Business. Establish advantages and disadvantages of group meetings. Identify common motivational techniques. Apply mainstream leadership responses to common causes of group conflict. Cost $ 395 plus GST.
Training provider: Unitec
Contact: jpedley@unitec.ac.nz

COMM 5602 : Managing Groups and Teams
Description: A two day course at NZQA level 5, specifically oriented towards the FMCG industry, and contributing 12 credits towards the National Diploma in Business. Manage the group-to-team conversion process. Make goal-setting decisions. Establish problem-solving processes and systems. Cost $ 395 plus GST.
Training provider: Unitec
Contact: jpedley@unitec.ac.nz

The Power of the Person
David Forman Inhouse Training Program - details on application
Description: Individuals, whether positive or not so positive, will be challenged to explore their attitudes. They will leave understanding both their own and other’s personalities and determined to develop a positive, no excuses, winning approach to all aspects of their lives.
Training provider: David Forman
Contact: enquiries@davidforman.co.nz

Effective Business Communication
Description: This program encourages the participant to be aware of the importance of communication, to actively seek feedback in communication, to practise the art of face-to-face discussions with other people and to achieve improved communication and understanding. The problems and techniques of communications via the telephone are also discussed. The workshop format of this program is strongly participatory, using the Effective Business Communication workbook as the basis for discussions, exercises, role-plays and case studies.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Assertiveness Training
Description: In today's business environment, it is important that we are able to express ourselves with confidence and authority in a variety of situations. We need to get our message across effectively with clients, colleagues and staff. We must be able to express our views in groups, "stand our ground" under pressure and at times, express contrary opinions. In this program there is an emphasis on handling situations participants personally find difficult, without damaging relationships or disregarding the needs of others. This program is designed to assist staff in enhancing both their confidence and skills in expressing themselves assertively.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Customer Focus Workshop
Description: This high-energy one-day workshop focuses on the concept of complete customer service. The workshop introduces the "ACT Spiral" as a pathway to providing exceptional levels of service. In today's environment where most markets and commodities are freely available, it is the exceptional ability of people to relate directly to the needs of their customers (internal and external), that sets organisations apart. This course provides the understanding and skills necessary to gain maximum leverage from all service opportunities, which in turn has a direct impact on business success.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Frontline Management
Description: National Certificate in First Line Management (Communications and Quality) Level 3 Team leaders are crucial in any business. They are the line between the management and the general staff. If the "First Line Managers" are doing their job well, then it takes a huge weight off the management staff.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Leadership in You
Description: Everyone needs to lead themselves and others in the current work environment. The challenge is for each person to take personal responsibility for their own actions and to lead others by example. The ability to influence others comes firstly from the credibility and this credibility takes time to build, but can be destroyed instantly. This programme works with people to help them to take responsibility for their own actions, give them effective influencing skills and help them gain insight into how they can be a true leader in their organisation, no matter what their role is. Everyone can lead.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

Dealing with Difficult Behaviour
Description: This workshop provides participants the opportunity to focus on what leads to difficult behaviour, recognise behaviour signals in communication and improve communication in these situations. Designed For: Anyone who deals with difficult people in interpersonal relationships.
Key Subject Areas: What is Difficult Behaviour - Changing Attitudes - Getting Along - What Makes People Difficult - Failures - Successes - Social Styles - Recognising Difficult Behaviours - Coping with Difficult Behaviours - Coping with Resistance
Learning Outcomes: On completion of this program, the participant will be able to: - Understand the reasons for difficult behaviours and how to recognise them - Recognise opportunities and limits when dealing with difficult people - Develop skills to improve communication in difficult behavioural situations - Use successes and failures in interpersonal situations to “load the bases” in favour of positive outcomes in future situations.
Training provider: Training Solutions Plus
Contact: infonz@trainingsolutionsplus.co.nz

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